Schneider Packaging Careers: Senior Service Manager

Base Salary Range –$130k-160k

Reports to – Director of Technical Services

Annual Bonus – 15%

Direct Reports – Yes

Remote – Available

Status – Exempt

Location - WFH Flexible

About Schneider

At Schneider Packaging Equipment Company, Inc. (“Schneider”), we believe innovation starts with the consumer. This approach has propelled our success in developing real-world solutions that allow us to automate the supply of life’s products. With over 50 years of industry problem-solving in end-of-line automation, Schneider is a leading manufacturer of case packing and robotic palletizing solutions. Headquartered in Upstate New York, we design state-of-the-art machinery for customers in industries such as: food and beverage, dairy, pharmaceutical, personal care, plastics, and paper.

Schneider is now a part of the Pacteon family of companies. Our continued growth has allowed us to really be our Customer’s one source for end of line packaging solutions.

About Pacteon

Pacteon Group offers a responsive and committed single source solution to design, integrate, and service complete packaging solutions. Through the acquisition of businesses offering complimentary products and shared core values, Pacteon Group, currently Schneider Packaging Equipment, ESS Technologies, Phoenix Wrappers, and Descon Conveyor Systems is your one source for end-of-line packaging solutions. Whether it is a cartoner, case packer, conveyor, palletizer, pick and place robot, or pallet stretch wrapper, our machines and integration support services are backed with the Pacteon Group Promise: We Make It Right!

For more information on Pacteon, please visit www.pacteon.com.

OUR CORE VALUES

We believe and live our Core Values, our IPACT:

Integrity

Pride

Accountability

Customer Service

Teamwork

Our Pacteon Promise is “We make it right”. As our customer’s one source for end-of-line packaging solutions, everyone plays an important role to make that happen.

We provide internal growth paths for our employees and support them in their professional development goals. Diversity is important to us; we are proudly an Equal Opportunity Employer striving for innovation and growth both for our employees and our Company.

Summary and Purpose

The Senior Service Manager is responsible for developing a world-class technical services team, targeting to add 10 team members per annum. This will be accomplished through assessing the skills, performance, productivity and talents of Service Technicians and Field Controls Engineers for Pacteon and preparing written evaluations with advice for improvement.

Key Responsibilities

Hiring and management of Pacteon’s Field Service Technicians and Engineers
Continuous Improvement of the Technician Workforce through regular assessment of the team’s skills
Deployment and Continuous Improvement of the Service and Field controls training program
Management of Knowledgebase for Technicians and Technical Support Specialists
Responsible for management of Key Technician Checklists such as Installation, Commissioning, and Audit Checklists
Partner with Parts Team to drive revenue through Audit Programs and Service Contracts
Partner with Engineering and Operations to identify future training needs and developing a curriculum to facilitate that training
Build and Maintain Relationships with targeted trade schools to develop a pipeline of future technicians
Lead the Field Project management growth initiative
Travel expected at 50%

Professional Qualifications

Education:
- 4 Year Engineering Degree or 10+ years of experience in the same or similar industry
Experience:
- Proven leader in a fast-paced environment with the ability to make decisions with the information available.
- 5+ years managing a team of more than 20 Field Engineers and/or Service technicians
- 5+ years of developing Training programs for Technicians
- Knowledge of MS Dynamics Field Service Module or similar platform a plus.
Skills:
- Ability to align people in a collective direction, enables them to work together and accomplish the team's goal, and helps them adjust to constantly changing environment of a growing company.
- Have excellent communication skills, including conflict management and managing through influence.
- Strong attention to detail while multi-tasking to achieve quality and timely completion of tasks.
- A results-oriented attitude coupled with a keen sense of accountability.

Benefits

Medical/HSA/FSA
Dental
Vision
401k
Company paid Life and AD&D
Optional Life Insurance
Flexible Work Schedule

SENIOR SERVICE MANAGER

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