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Pacteon Service

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Spare Parts

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OEM Service Experts

  • One team of experts across North America

  • Certified service technicians

  • Convenient support including Augmented Reality options

  • Flexible operator training options

Turnkey Vertical Startups 

Accomplished Through:

  • Transparent and frequent communication

  • Collaborative partnership and aligned goals

  • Thorough risk assessment and modeling

Fast Delivering Parts

  • Same day shipping

  • Customized spare parts kits

  • Easy online ordering 

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Committed to Superior Support

PACTEON provides superior service on every machine we build and maximizing overall equipment effectiveness. Expand each section to learn more about our service plans. 

Silver Plan

1One (1) PM Visit – 30 hours on-site (6 AM–8 PM) at your convenience

1Troubleshooting via Augmented Reality Solutions for Faster Results

1Preventative Maintenance & Safety Inspection – Includes a comprehensive report

1Basic Adjustments & Repairs – Machine or HMI

1FANUC Robot Maintenance – Grease/battery change

1Training – At-machine operator/maintenance training

1FANUC ZDT Subscription – Single-robot (option to add robots)

124/7 Support – Online and phone troubleshooting

1Emergency Parts – Waived expedite fees

1Discounted Service Costs - on additional trips

1One (1) Emergency Visit – 30 hours on-site within 72-hour response

Gold Plan

2Everything in Silver Plan PLUS:

2 10% Discount on spare parts

21 Standard pre-booked technician visit

Platinum Plan

3Everything in Gold Plan PLUS:

32 Additional Standard pre-booked technician visits (3 total)

 

Customized Plans

Customized plans are available to meet your production needs.

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Machine Installation

Including rigging, electrical, and assembly.

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Machine Commissioning

Validate re-assembly and integration with upstream/downstream equipment to ensure readiness for full production and product runs.

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Onsite Project Management

Support for full end-of-line equipment and integrations.

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Production Support

On-site: Operator and maintenance training / troubleshooting during initial production.

Off-site: Operator and maintenance training via remote connection tool.

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Training

In House Robotic Training

Onsite Formal Training

Onsite at Machine Training

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Audit and Preventative Maintenance

Regularly scheduled to ensure longevity of machines.

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Remote Guidance

Augmented reality remote visual support

Advanced diagnostic tools for direct PLC troubleshooting

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General Services

Maintenance, troubleshooting, new product setup, machine relocation, etc.

Anticipating Future Needs

On-hand spare parts are a vital part of regular machine maintenance and preventing machine failure. Our experienced Parts team provides recommended parts kits specific to your machine. Expand each section to learn more about each level of recommended spares. 

Level "A" Spares

We recommend having all critical ‘A’ spares at installation. These include components essential for machine functionality where failure would result in significant downtime.

  • Sensors
  • Devices
  • Cabling
  • Bushings
  • Fuses
  • Valves
Level "B" Spares

Level 'B' spares are critical to safety functions.  Also included in level 'B' are main panel components impacted by unpredictable electrical failures. 

  • Sensors
  • Electrical components
  • Non-repairable cylinders 
Level "C" Spares

Level 'C' spares focus on maintenance and are essential for shutdowns and major repairs. 

  • Bearings
  • Repairable cylinders
  • Motors
  • Gearboxes
  • Servos
  • Sprockets
  • Linear rails
Level "D" Spares

Level 'D' spares are low-wear items with long shelf life, often accessories to other components.

  • Cylinder mounts
  • Door handles
  • Stack light bulbs
  • Clamp collars
  • Pressure gauges

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Case Packing | Palletizing | Integration

Schneider has a 50+ year legacy of excellence in case packing and robotic palletizing. Our case packers include robotic, horizontal, high speed, bottom loading, and gable top. Our palletizers include cobot, modular, centralized, high speed layer, and fully integrated systems. Leveraging the collective expertise of our parent company, Pacteon Group, we support some of the biggest operations in food, beverage, and CPG.

SCHNEIDEREQUIP.COM

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Cartoning | Case Packing | Palletizing | Integration

ESS has extensive experience in cartoning, case packing, and robotic palletizing. Palletizers include single pallet mini cells to fully integrated systems. Space saving and precision handling, including robotic pick-and-place, cartoners and case packers include top, side, or bottom loading. Specialized options include IQ/OQ compliant, serialization, leaflet placement and labeling. Leveraging the collective expertise of our parent company, Pacteon Group, we specialize in Pharmaceutical, Nutraceutical, and Health & Beauty industries.

ESSTECHNOLOGIES.COM

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Automatic Stretch Wrapping | Semi-Automatic Stretch Wrapping | Integration

Phoenix Wrappers is a leading pallet stretch wrap machine manufacturer in North America. Our solutions range from off-the-shelf semi-automatic models to fully automatic integrated material handling systems. Our rugged machines are built to last using all steel construction and off-the-shelf components.

Leveraging the collective expertise and resources of our parent company, Pacteon Group, we maintain an exclusive focus on automatic load stabilization and stretch wrappers for vertical markets.

PHOENIXWRAPPERS.COM

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Conveying | Accumulating | Product Handling | Integration

Descon is a turnkey provider of customized and integrated conveyor systems tailored to the food and beverage industries. Our commitment to an exceptional customer experience sets us apart as the go-to trusted conveyor partner throughout North America. Our solutions include accumulators, conveyors, product handling and line integration.

Leveraging the collective expertise of our parent company, Pacteon Group, we support some of the leading food and beverage packaging operations.

DESCONCONVEYOR.COM

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