Pacteon Service
and
Spare Parts
SETTING THE STANDARD IN MACHINE PERFORMANCE
OEM Service Experts
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One team of experts across North America
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Certified service technicians
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Convenient support including Augmented Reality options
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Flexible operator training options
Turnkey Vertical Startups
Accomplished Through:
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Transparent and frequent communication
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Collaborative partnership and aligned goals
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Thorough risk assessment and modeling
Fast Delivering Parts
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Same day shipping
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Customized spare parts kits
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Easy online ordering
PACTEON SERVICE PLANS
Committed to Superior Support
PACTEON provides superior service on every machine we build and maximizing overall equipment effectiveness. Expand each section to learn more about our service plans.
Silver Plan
One (1) PM Visit – 30 hours on-site (6 AM–8 PM) at your convenience
Troubleshooting via Augmented Reality Solutions for Faster Results
Preventative Maintenance & Safety Inspection – Includes a comprehensive report
Basic Adjustments & Repairs – Machine or HMI
FANUC Robot Maintenance – Grease/battery change
Training – At-machine operator/maintenance training
FANUC ZDT Subscription – Single-robot (option to add robots)
24/7 Support – Online and phone troubleshooting
Emergency Parts – Waived expedite fees
Discounted Service Costs - on additional trips
One (1) Emergency Visit – 30 hours on-site within 72-hour response
Gold Plan
Everything in Silver Plan PLUS:
10% Discount on spare parts
1 Standard pre-booked technician visit
Platinum Plan
Everything in Gold Plan PLUS:
2 Additional Standard pre-booked technician visits (3 total)
Customized Plans
Customized plans are available to meet your production needs.

Machine Installation
Including rigging, electrical, and assembly.

Machine Commissioning
Validate re-assembly and integration with upstream/downstream equipment to ensure readiness for full production and product runs.

Onsite Project Management
Support for full end-of-line equipment and integrations.

Production Support
On-site: Operator and maintenance training / troubleshooting during initial production.
Off-site: Operator and maintenance training via remote connection tool.

Training
In House Robotic Training
Onsite Formal Training
Onsite at Machine Training

Audit and Preventative Maintenance
Regularly scheduled to ensure longevity of machines.

Remote Guidance
Augmented reality remote visual support
Advanced diagnostic tools for direct PLC troubleshooting

General Services
Maintenance, troubleshooting, new product setup, machine relocation, etc.
REPLACEMENT PARTS KITS
Anticipating Future Needs
On-hand spare parts are a vital part of regular machine maintenance and preventing machine failure. Our experienced Parts team provides recommended parts kits specific to your machine. Expand each section to learn more about each level of recommended spares.
Level "A" Spares
We recommend having all critical ‘A’ spares at installation. These include components essential for machine functionality where failure would result in significant downtime.
- Sensors
- Devices
- Cabling
- Bushings
- Fuses
- Valves
Level "B" Spares
Level 'B' spares are critical to safety functions. Also included in level 'B' are main panel components impacted by unpredictable electrical failures.
- Sensors
- Electrical components
- Non-repairable cylinders
Level "C" Spares
Level 'C' spares focus on maintenance and are essential for shutdowns and major repairs.
- Bearings
- Repairable cylinders
- Motors
- Gearboxes
- Servos
- Sprockets
- Linear rails
Level "D" Spares
Level 'D' spares are low-wear items with long shelf life, often accessories to other components.
- Cylinder mounts
- Door handles
- Stack light bulbs
- Clamp collars
- Pressure gauges
How Can We Help?
Case Packing | Palletizing | Integration
Schneider has a 50+ year legacy of excellence in case packing and robotic palletizing. Our case packers include robotic, horizontal, high speed, bottom loading, and gable top. Our palletizers include cobot, modular, centralized, high speed layer, and fully integrated systems. Leveraging the collective expertise of our parent company, Pacteon Group, we support some of the biggest operations in food, beverage, and CPG.
Cartoning | Case Packing | Palletizing | Integration
ESS has extensive experience in cartoning, case packing, and robotic palletizing. Palletizers include single pallet mini cells to fully integrated systems. Space saving and precision handling, including robotic pick-and-place, cartoners and case packers include top, side, or bottom loading. Specialized options include IQ/OQ compliant, serialization, leaflet placement and labeling. Leveraging the collective expertise of our parent company, Pacteon Group, we specialize in Pharmaceutical, Nutraceutical, and Health & Beauty industries.
Automatic Stretch Wrapping | Semi-Automatic Stretch Wrapping | Integration
Phoenix Wrappers is a leading pallet stretch wrap machine manufacturer in North America. Our solutions range from off-the-shelf semi-automatic models to fully automatic integrated material handling systems. Our rugged machines are built to last using all steel construction and off-the-shelf components.
Leveraging the collective expertise and resources of our parent company, Pacteon Group, we maintain an exclusive focus on automatic load stabilization and stretch wrappers for vertical markets.
Conveying | Accumulating | Product Handling | Integration
Descon is a turnkey provider of customized and integrated conveyor systems tailored to the food and beverage industries. Our commitment to an exceptional customer experience sets us apart as the go-to trusted conveyor partner throughout North America. Our solutions include accumulators, conveyors, product handling and line integration.
Leveraging the collective expertise of our parent company, Pacteon Group, we support some of the leading food and beverage packaging operations.