Schneider Packaging is a Leader in “end-of-line” solutions for case packing and palletizing.

Schneider Service Department

Our outstanding Service Department is dedicated to your uninterrupted production and total satisfaction once you own Schneider equipment. Schneider’s Service staff cheerfully provides answers to your questions and helps you resolve any packaging issues by referring your call to the appropriate person or department.
 
  • Service for scheduling equipment installation & maintenance service calls or answering operational questions about your machinery.

  • Sales for general or specific information about our equipment (including quotes, new machinery and re-engineering on existing equipment)

  • Design for questions about your machinery order—including progress reports and design specifications or changes.

  • Parts for ordering replacement and spare parts.

Service
Schneider technicians are skilled in electrical, mechanical, and programming to work on stand-alone machinery, robots and systems. Our technicians maintain the highest level of technical skills through continuous vendor training, technical bulletins and in-house seminars. The service department provides machine installations, start up coverage, training, modifications, audits, preventive/predictive maintenance and troubleshooting.

Technical Support
Troubleshooting inquiries are handled by our skilled Service Technicians with 24-hour access. We can even monitor machine operation and, if necessary, adjust your PLC program via modem!
More then 90% of our troubleshooting calls are solved over the phone. These services can often save you the cost of an unnecessary service trip and eliminate the extra production down time waiting for a service technician to arrive!


 The Pursuit Of Excellence
We turn customer comments into “Quality Action Items”, creating solutions for our customers’ packaging needs and innovations in the packaging industry.

Keep in Touch
We want to hear from you! If you have a question, a problem, or suggestions on how we can serve you better, please let us know. Give us a call at (315) 676-3035, or fax us a note at (315) 676-2875.
Email us at service@schneiderequip.com


Schneider Contact Information

Extended Services Menu

Schneider technicains are PMMI Certified Trainers. Customized Training

Our expert training staff, certified by PMMI, can provide in-depth on-site or in-house training to meet your needs.  Training is customized to provide the level of expertise required by our customers to reduce downtime, increase safety, and improve their ROI.

Training includes both classroom and “hands on” at the machine. Training materials are developed specifically for your equipment. A hardcopy of the training handbook is provided for each training participant.


Preventive Maintenance Program

The objective of the PM program is to assure reliable operation in your facility. A program of routine equipment inspections, maintenance, and adjustments that will maximize the reliability and efficiency of your equipment. A well-designed preventive maintenance program reduces equipment failures, extends equipment life and improves equipment performance. The Preventative Maintenance Program is available to you at a lower rate than our standard service rates.



If you are interested in contacting our Service Department, please call (315)676-3035,

or e-mail service@schneiderequip.com

or click here.




Contact us today for more information at service@schneiderequip.com, or simply fill out
our Request for Information form so we can review your requirements as soon as possible. 		Link to PMMI.org - Packaging Machinery Manufacturers Institute


Schneider Packaging Equipment Co., Inc. • PO Box 890 • 5370 Guy Young Road • Brewerton, NY 13029
(315) 676-3035 - phone • (315) 676-2875 - fax • service@schneiderequip.com


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