SCHNEIDER SERVICE DEPARTMENT
Our World Class Service Department is dedicated to your uninterrupted production and total satisfaction of your Schneider equipment. Schneider’s Service staff will cheerfully provide answers to your questions and help you with any service need such as: Technical Support, Installation, Preventative Maintenance, or Training.
Our dedicated field service technicians are highly skilled in electrical, mechanical, and programming skills to service your every need for your Schneider built equipment. Our technicians maintain the highest level of technical skills through continuous vendor training, technical bulletins and in-house seminars.
Technical Support
Troubleshooting inquiries are handled by our skilled Service Technicians with 24-hour access. We can even monitor machine operation and, if necessary, adjust your PLC program via modem!
More then 90% of our troubleshooting calls are solved over the phone. These services can often save you the cost of an unnecessary service trip and eliminate the extra production down time waiting for a service technician to arrive! In need of support? CONTACT US NOW
Parts
We may have the part you need in stock or can typically turn it around in a day. Manufactured parts can also be turned quickly! Our ‘RED PRINT’ rush service assures you will get the part you need FAST. Need a part? CONTACT US NOW
Installation
Our technicians are there with you during installation, startup, and site acceptance. In most cases, the installation technicians were part of the team that assembled the equipment. This allows for fast installation and acceptance.
Training
Our technicians also train your operators and maintenance personnel in the correct and efficient operation and maintenance. Often this is done during installation and startup. In addition we can provide a formal customized in-depth training package by certified PMMI trainers. See the side bar for more information.
Preventative Maintenance
We also offer a comprehensive preventative maintenance program tailored to your equipment and operating conditions to keep your Schneider equipment operating at peak efficiency. See the side bar for more information.
The Pursuit Of Excellence
We turn customer comments into “Quality Action Items”, creating solutions for our customers’ packaging needs and innovations in the packaging industry.
Keep in Touch
We want to hear from you! If you have a question, a problem, or suggestions on how we can serve you better, please let us know. Give us a call at (315) 676-3035, or fax us a note at (315) 676-2875.
Email us at service@schneiderequip.com
Schneider Contact Information
Extended Services Menu
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 Customized
Training
Our expert training staff, certified by PMMI, can provide in-depth on-site or
in-house training to meet your needs. Training is customized to provide the
level of expertise required by our customers to reduce downtime,
increase safety, and improve their ROI.
Training includes both
classroom and “hands on” at the machine. Training materials are
developed specifically for your equipment. A hardcopy of the
training handbook is provided for each training participant.
Preventive Maintenance Program
The objective of the PM program is to assure reliable operation
in your facility. A program of routine equipment inspections,
maintenance, and adjustments that will maximize the reliability
and efficiency of your equipment. A well-designed preventive
maintenance program reduces equipment failures, extends
equipment life and improves equipment performance. The
Preventative Maintenance Program is available to you at a lower
rate than our standard service rates.
If you are interested in contacting our Service Department, please call (315)676-3035,
or e-mail service@schneiderequip.com
or click here.
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